Passenger rights

Air passenger rights in Europe (EU261)

Under Regulation (EC) No 261/2004 (EU261), you are entitled to €250, €400 or €600 per passenger when your flight arrives 3 hours or more late, is cancelled less than 14 days before departure, or when you are denied boarding against your will, unless the airline proves extraordinary circumstances. The amount depends on the flight distance.

Check my compensation — free

Your rights, situation by situation

Delayed flight

From 3 hours' delay on arrival, compensation of €250 to €600 depending on the distance, unless there are extraordinary circumstances.

Cancelled flight

Refund or re-routing, plus compensation if the cancellation was notified less than 14 days before departure.

Denied boarding (overbooking)

Boarding refused against your will despite a valid booking: immediate compensation in addition to re-routing or a refund.

Missed connection

With a single booking, the delay is calculated at your final destination, even if only the first flight was late.

Compensation owed by the airline

A summary of the amounts, the care owed at the airport and the steps involved when an airline has to compensate passengers.

Go further

VolClaim handles the whole claim for you, from the free eligibility check to the payment of your compensation.

Estimate my compensation