News & guides

The latest on air passenger rights

EU261 reform, court decisions, practical guides: we keep track for you of what is changing in your rights when your flight is disrupted.

Strikes, disruptions and today's flight news: see our air travel news feed →

EU261 reform (2026–2027): what will change

Agreement of 12 June 2026 between the European Parliament and the Council: compensation scale maintained, new claim deadline, stronger re-routing.

Extraordinary circumstances: the complete guide

Technical fault, strike, weather, bird strike... Which situations really exempt an airline from compensating you.

How to check the right claims channel

Made-up email addresses, fake websites, generic forms: how to make sure your claim is sent to the right place.

Practical guides

Claims to an airline: what they must contain

The essential elements of an EU261 claim, why so many requests fail, and how VolClaim handles it with no upfront costs.

Flight compensation: the documents to send us

Booking, proof of the delay, receipts: the documents useful for your claim, why each one matters, and what to do without a boarding pass.

Mandatory mediation: referring a case to the Médiateur Tourisme et Voyage

Since 7 February 2026, mediation has been a mandatory step before going to court in France: steps, time limits, exceptions.

Refund or compensation: what is the difference?

Refund, care and compensation of €250 to €600: three separate rights, often cumulative.

How long does it take to be paid by the airline?

The airline's reply, mediation after 60 days, a 5-year limit for taking action in France: the realistic timeline.

Your rights today, at a glance

Until the reform comes into application, it is the current Regulation (EC) No 261/2004 that applies to your flight. Our guides detail each situation:

Looking for our original English guide? See our EU261 / UK261 guide in English.