If your flight is cancelled, you are always entitled to a refund or re-routing (Article 8, Regulation (EC) No 261/2004). You are also entitled to financial compensation if you were notified of the cancellation less than 14 days before departure, without a satisfactory re-routing offer — unless a genuinely proven extraordinary circumstance applies. VolClaim checks your eligibility free of charge and handles your entire claim. You pay nothing upfront, and you only pay if we obtain your compensation.
In short: if your flight is cancelled, you are always entitled to a refund or re-routing. On top of that, each passenger is owed €250 to €600 in compensation if the airline told you less than 14 days before departure, unless it offered re-routing close to your original times or there were extraordinary circumstances. VolClaim handles the whole claim: 25 % commission incl. VAT, only if successful, nothing to pay otherwise. If court action becomes necessary, our total fee is capped at 50% incl. VAT. It covers all procedural costs (court fees, lawyer, judicial officer), which we advance and bear. If the proceedings fail, you pay nothing. Procedural costs awarded against the airline (legal costs, Article 700 of the French Code of Civil Procedure) are retained by us.
✓ Content checked by the VolClaim editorial team · Last checked: 16 September 2026 · Sources: Regulation (EC) No 261/2004, UK261, CJEU case law
Whatever the cause of the cancellation, the airline must offer you either a full refund of the ticket or re-routing to your final destination.
If you were notified of the cancellation less than 14 days before departure, without re-routing within certain time limits, compensation of €250 to €600 is owed — unless an extraordinary circumstance applies.
If you are informed 14 days or more in advance, no financial compensation is due in principle, only the refund/re-routing.
If you are re-routed, the airline must provide meals, refreshments and, if necessary, accommodation and transport, depending on the waiting time.
Not always. You are entitled to compensation if you were notified of the cancellation less than 14 days before departure, unless the airline offers you re-routing within specific time limits, or proves an extraordinary circumstance. If you are informed 14 days or more in advance, however, there is generally no right to compensation (but you always keep the right to a refund or re-routing, Article 8).
A refund or re-routing (Article 8) is owed in ALL cases of cancellation, whatever the cause. Financial compensation (Articles 5 and 7, €250 to €600) is only owed if the notice was insufficient (less than 14 days) and no extraordinary circumstance justifies the cancellation.
Between €250 and €600 depending on the flight distance, on the same scale as for a delay: €250 up to 1,500 km, €400 between 1,500 and 3,500 km, €600 beyond 3,500 km outside the EU.
Free check, no obligation.