This is a translation provided for convenience; only the French version is legally binding.

Legal notice

Last updated: September 2026

1. Site publisher

The VolClaim website (volclaim.com) is published by TETRIS GROUP LLC, a limited liability company (Limited Liability Company) registered with Sharjah Media City (Shams) — Free Zone Authority, Government of Sharjah, United Arab Emirates, under formation number 2541900 and licence number 2541900.01.
Registered office: Sharjah Media City, Sharjah, United Arab Emirates.
Contact address: contact@volclaim.com

2. Publication director

Publication of the site is the responsibility of TETRIS GROUP LLC, publisher of the site (see article 1 above).

3. Hosting

The site is hosted by OVH SAS, 2 rue Kellermann, 59100 Roubaix, France (dedicated server located in France).
The volclaim.com domain name is also registered with OVH SAS, 2 rue Kellermann, 59100 Roubaix, France.

4. Activity

VolClaim is a service that assists air passengers whose flight has been delayed or cancelled, or who have been denied boarding, in claiming compensation under Regulation (EC) No 261/2004 and the British UK261 regulations. VolClaim acts as the passenger's representative (mandataire) towards airlines; VolClaim is not an airline, a law firm or an official air transport regulatory body.

5. Intellectual property

All content on the site (texts, structure, calculator, logo) is the property of TETRIS GROUP LLC, unless otherwise stated. Any unauthorised reproduction is prohibited.

6. Consumer mediation

TETRIS GROUP LLC, the company operating VolClaim, is established outside the European Union. Articles L.616-1 and R.616-1 of the French Consumer Code (Code de la consommation), which require professionals established in France to designate a consumer mediator, therefore do not apply to VolClaim, which has not designated a consumer mediator under this general scheme.

For claims falling under Regulation (EC) No 261/2004 themselves, decree No 2025-772 of 5 August 2025 requires, for any court action brought on or after 7 February 2026, a prior referral, free of charge, to a consumer mediator before a judge can be seised (article 750-1 of the French Code of Civil Procedure): the Médiateur Tourisme et Voyage (MTV) for most airlines, or the mediator designated by the airlines affiliated with BAR France. The opinion, issued in principle within 90 days of receipt of the complete file (a period that may be extended for a complex dispute, up to 6 months), is not binding. Source: Institut national de la consommation (INC, French National Consumer Institute).

7. Governing law

This legal notice is governed by French law.

8. Contact

For any question about the site or its content: contact@volclaim.com.