Air Astana serves Central Asia and Europe via its Almaty and Astana hubs, and is the national airline of Kazakhstan. Important: as Air Astana is not an EU carrier, Regulation (EC) No 261/2004 only covers Air Astana flights departing from an airport in the EU or the United Kingdom (for example Paris or Frankfurt to Almaty). A flight arriving in the EU from a non-EU country is not covered. VolClaim checks the direction of your flight and your eligibility free of charge, then handles your entire claim. You pay nothing upfront, and you only pay if we obtain your compensation.
✓ Content checked by the VolClaim editorial team · Last check of the Air Astana claim channel: 25 September 2026 · Sources: Regulation (EC) No 261/2004, UK261, official Air Astana claim channel
These grounds apply to Air Astana flights departing from an airport in the EU or the United Kingdom.
For a flight departing from the EU/UK, whatever the cause stated by Air Astana, unless a proven extraordinary circumstance applies.
In particular if you were notified of the cancellation less than 14 days before departure, without a satisfactory re-routing offered by Air Astana.
If Air Astana denied you boarding against your will despite a valid booking and presenting yourself on time.
Paris → Almaty: covered by Regulation (EC) No 261/2004. Almaty → Paris: not covered, as Air Astana is not an EU carrier. VolClaim checks this point before anything else.
| Flight distance | Minimum delay on arrival | Compensation |
|---|---|---|
| Up to 1,500 km | 3 hours | 250 € |
| Intra-EU flights over 1,500 km, and other flights of 1,500 to 3,500 km | 3 hours | 400 € |
| Over 3,500 km (excluding intra-EU flights) | From 3 h to less than 4 hours | 300 € |
| Over 3,500 km (excluding intra-EU flights) | 4 hours or more | 600 € |
Scale set by Article 7 of Regulation (EC) No 261/2004, applicable to Air Astana flights covered by the European rules (see conditions above).
No upfront costs: 25% incl. VAT only if successful.
No, not always. Air Astana is not an EU carrier. Regulation (EC) No 261/2004 applies to your Air Astana flight only if it takes off from an airport in the EU (or in the United Kingdom for UK261) — for example Paris-Dubai. A flight operated by Air Astana arriving in the EU from a non-EU country, such as Dubai-Paris, is however not covered by this regulation. VolClaim checks the exact direction of your flight before confirming your eligibility.
Air Astana may invoke an extraordinary circumstance (extreme weather, air traffic control strike, security risk) to refuse payment on an otherwise eligible flight. For the claims entrusted to us, VolClaim checks whether this ground is genuinely justified before challenging the airline's response.
VolClaim submits your claim via the dedicated official « Compensation » page on airastana.com, never via a generic or guessed email address, which limits lost claims and speeds up processing.
The simplest way is to entrust your claim to us from the start: VolClaim checks the eligibility of your Air Astana flight free of charge, prepares the claim with the relevant documents, files it through the airline's official channel and follows it up until payment. No upfront costs: 25% incl. VAT only if successful. If court action becomes necessary, our total fee is capped at 50% incl. VAT. It covers all procedural costs (court fees, lawyer, judicial officer), which we advance and bear. If the proceedings fail, you pay nothing. Procedural costs awarded against the airline (legal costs, Article 700 of the French Code of Civil Procedure) are retained by us.
The refund corresponds to the price of the unused ticket: it is owed if the flight is cancelled, or if you give up travelling after a delay of 5 hours or more. Compensation is a fixed amount of €250 to €600 depending on the distance, owed in the event of a late cancellation, a delay of 3 hours or more on arrival or denied boarding, unless an extraordinary circumstance applies. In the event of a cancellation, the two can be combined. Read our refund or compensation guide.
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