Italian leisure airline of the Alpitour group, based at Milan-Malpensa, serving Europe and long-haul holiday destinations. Its flights departing from the EU, or bound for the EU when it is the operating carrier, are covered by Regulation (EC) No 261/2004. VolClaim checks your eligibility free of charge and handles your entire claim with Neos. You pay nothing upfront, and you only pay if we obtain your compensation.
✓ Content checked by the VolClaim editorial team · Last check of the Neos claim channel: 25 September 2026 · Sources: Regulation (EC) No 261/2004, UK261, official Neos claim channel
Whatever the cause stated by Neos, unless a proven extraordinary circumstance applies (extreme weather, air traffic control strike, security risk).
In particular if you were notified of the cancellation less than 14 days before departure, without a satisfactory re-routing offered by Neos.
If Neos denied you boarding against your will despite a valid booking and presenting yourself on time.
If the delay of a first Neos flight makes you miss a connection booked on a single ticket, resulting in an overall delay of 3h or more.
| Flight distance | Minimum delay on arrival | Compensation |
|---|---|---|
| Up to 1,500 km | 3 hours | 250 € |
| Intra-EU flights over 1,500 km, and other flights of 1,500 to 3,500 km | 3 hours | 400 € |
| Over 3,500 km (excluding intra-EU flights) | From 3 h to less than 4 hours | 300 € |
| Over 3,500 km (excluding intra-EU flights) | 4 hours or more | 600 € |
Scale set by Article 7 of Regulation (EC) No 261/2004, applicable to Neos flights covered by the European rules (see conditions above).
No upfront costs: 25% incl. VAT only if successful.
Yes, if the Neos flight is covered by Regulation (EC) No 261/2004 (departure from the EU, or arrival in the EU with Neos as the carrier) or by UK261, a delay of 3h or more on arrival entitles you to compensation of €250 to €600 depending on the distance, unless a proven extraordinary circumstance applies.
Neos may invoke an extraordinary circumstance (extreme weather, air traffic control strike, security risk) to refuse payment. For the claims entrusted to us, VolClaim checks whether this ground is genuinely justified before challenging the airline's response.
VolClaim submits your claim via the dedicated official « Assistenza Clienti » form on neosair.it, never via a generic or guessed email address, which limits lost claims and speeds up processing.
The simplest way is to entrust your claim to us from the start: VolClaim checks the eligibility of your Neos flight free of charge, prepares the claim with the relevant documents, files it through the airline's official channel and follows it up until payment. No upfront costs: 25% incl. VAT only if successful. If court action becomes necessary, our total fee is capped at 50% incl. VAT. It covers all procedural costs (court fees, lawyer, judicial officer), which we advance and bear. If the proceedings fail, you pay nothing. Procedural costs awarded against the airline (legal costs, Article 700 of the French Code of Civil Procedure) are retained by us.
The refund corresponds to the price of the unused ticket: it is owed if the flight is cancelled, or if you give up travelling after a delay of 5 hours or more. Compensation is a fixed amount of €250 to €600 depending on the distance, owed in the event of a late cancellation, a delay of 3 hours or more on arrival or denied boarding, unless an extraordinary circumstance applies. In the event of a cancellation, the two can be combined. Read our refund or compensation guide.
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