Kenya Airways serves a vast intercontinental network via its Nairobi hub. Important: as Kenya Airways is not an EU carrier, Regulation (EC) No 261/2004 only covers Kenya Airways flights departing from an airport in the EU or the United Kingdom (for example Paris, London or Amsterdam to Nairobi). A flight arriving in the EU from a non-EU country is not covered. VolClaim checks the direction of your flight and your eligibility free of charge, then handles your entire claim. You pay nothing upfront, and you only pay if we obtain your compensation.
✓ Content checked by the VolClaim editorial team · Last check of the Kenya Airways claim channel: 25 September 2026 · Sources: Regulation (EC) No 261/2004, UK261, official Kenya Airways claim channel
These grounds apply to Kenya Airways flights departing from an airport in the EU or the United Kingdom.
For a flight departing from the EU/UK, whatever the cause stated by Kenya Airways, unless a proven extraordinary circumstance applies.
In particular if you were notified of the cancellation less than 14 days before departure, without a satisfactory re-routing offered by Kenya Airways.
If Kenya Airways denied you boarding against your will despite a valid booking and presenting yourself on time.
Paris → Nairobi: covered by Regulation (EC) No 261/2004. Nairobi → Paris: not covered, as Kenya Airways is not an EU carrier. VolClaim checks this point before anything else.
| Flight distance | Minimum delay on arrival | Compensation |
|---|---|---|
| Up to 1,500 km | 3 hours | 250 € |
| Intra-EU flights over 1,500 km, and other flights of 1,500 to 3,500 km | 3 hours | 400 € |
| Over 3,500 km (excluding intra-EU flights) | From 3 h to less than 4 hours | 300 € |
| Over 3,500 km (excluding intra-EU flights) | 4 hours or more | 600 € |
Scale set by Article 7 of Regulation (EC) No 261/2004, applicable to Kenya Airways flights covered by the European rules (see conditions above).
No upfront costs: 25% incl. VAT only if successful.
No, not always. Kenya Airways is not an EU carrier. Regulation (EC) No 261/2004 applies to your Kenya Airways flight only if it takes off from an airport in the EU (or in the United Kingdom for UK261) — for example Paris-Dubai. A flight operated by Kenya Airways arriving in the EU from a non-EU country, such as Dubai-Paris, is however not covered by this regulation. VolClaim checks the exact direction of your flight before confirming your eligibility.
Kenya Airways may invoke an extraordinary circumstance (extreme weather, air traffic control strike, security risk) to refuse payment on an otherwise eligible flight. For the claims entrusted to us, VolClaim checks whether this ground is genuinely justified before challenging the airline's response.
VolClaim submits your claim via the dedicated « File an EU Claim » form on feedbackhub.kenya-airways.com, never via a generic or guessed email address, which limits lost claims and speeds up processing.
The simplest way is to entrust your claim to us from the start: VolClaim checks the eligibility of your Kenya Airways flight free of charge, prepares the claim with the relevant documents, files it through the airline's official channel and follows it up until payment. No upfront costs: 25% incl. VAT only if successful. If court action becomes necessary, our total fee is capped at 50% incl. VAT. It covers all procedural costs (court fees, lawyer, judicial officer), which we advance and bear. If the proceedings fail, you pay nothing. Procedural costs awarded against the airline (legal costs, Article 700 of the French Code of Civil Procedure) are retained by us.
The refund corresponds to the price of the unused ticket: it is owed if the flight is cancelled, or if you give up travelling after a delay of 5 hours or more. Compensation is a fixed amount of €250 to €600 depending on the distance, owed in the event of a late cancellation, a delay of 3 hours or more on arrival or denied boarding, unless an extraordinary circumstance applies. In the event of a cancellation, the two can be combined. Read our refund or compensation guide.
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