Portugal's flag carrier, member of Star Alliance and a major hub between Europe, Brazil and Portuguese-speaking Africa via Lisbon. As an EU carrier, TAP Air Portugal falls under Regulation (EC) No 261/2004 for all its flights, both departing from and arriving in the European Union. VolClaim checks your eligibility free of charge and handles your entire claim with TAP Air Portugal. You pay nothing upfront, and you only pay if we obtain your compensation.
✓ Content checked by the VolClaim editorial team · Last check of the TAP Air Portugal claim channel: 14 September 2026 · Sources: Regulation (EC) No 261/2004, UK261, official TAP Air Portugal claim channel
Whatever the cause stated by TAP Air Portugal, unless a proven extraordinary circumstance applies (extreme weather, air traffic control strike, security risk).
In particular if you were notified of the cancellation less than 14 days before departure, without a satisfactory re-routing offered by TAP Air Portugal.
If TAP Air Portugal denied you boarding against your will despite a valid booking and presenting yourself on time.
In particular on a connection via the Lisbon hub, if the delay of the first flight makes you miss a connection booked on a single ticket, resulting in an overall delay of 3h or more.
| Flight distance | Minimum delay on arrival | Compensation |
|---|---|---|
| Up to 1,500 km | 3 hours | 250 € |
| Intra-EU flights over 1,500 km, and other flights of 1,500 to 3,500 km | 3 hours | 400 € |
| Over 3,500 km (excluding intra-EU flights) | From 3 h to less than 4 hours | 300 € |
| Over 3,500 km (excluding intra-EU flights) | 4 hours or more | 600 € |
Scale set by Article 7 of Regulation (EC) No 261/2004, applicable to TAP Air Portugal flights covered by the European rules (see conditions above).
No upfront costs: 25% incl. VAT only if successful.
Yes. TAP Air Portugal is an EU carrier (European Union), so Regulation (EC) No 261/2004 applies to all its flights, whether they depart from or arrive in the EU. A delay of 3h or more on arrival entitles you to compensation of €250 to €600 depending on the distance, unless a proven extraordinary circumstance applies.
TAP Air Portugal may invoke an extraordinary circumstance (extreme weather, air traffic control strike, security risk) to refuse payment. For the claims entrusted to us, VolClaim checks whether this ground is genuinely justified before challenging the airline's response.
VolClaim submits your claim via the official claim form on flytap.com, never via a generic or guessed email address, which limits lost claims and speeds up processing.
The simplest way is to entrust your claim to us from the start: VolClaim checks the eligibility of your TAP Air Portugal flight free of charge, prepares the claim with the relevant documents, files it through the airline's official channel and follows it up until payment. No upfront costs: 25% incl. VAT only if successful. If court action becomes necessary, our total fee is capped at 50% incl. VAT. It covers all procedural costs (court fees, lawyer, judicial officer), which we advance and bear. If the proceedings fail, you pay nothing. Procedural costs awarded against the airline (legal costs, Article 700 of the French Code of Civil Procedure) are retained by us.
The refund corresponds to the price of the unused ticket: it is owed if the flight is cancelled, or if you give up travelling after a delay of 5 hours or more. Compensation is a fixed amount of €250 to €600 depending on the distance, owed in the event of a late cancellation, a delay of 3 hours or more on arrival or denied boarding, unless an extraordinary circumstance applies. In the event of a cancellation, the two can be combined. Read our refund or compensation guide.
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